The role acts as a bridge between business needs and technical solutions to implement and optimize ServiceNow workflows. Key duties include gathering requirements, documenting process flows, and coordinating between stakeholders and development teams.
Develop custom applications and configure modules such as ITSM, HR, and SecOps within the ServiceNow platform. Responsible for third-party system integrations, workflow automation, and creating dashboards and reports.
Lead complex ServiceNow platform implementations and enhancements through strategic planning and project lifecycle management. Oversee project scope, schedules, and resource allocation while coordinating with stakeholders to ensure alignment with IT governance standards.
Develop and maintain a mobile application using Angular and Ionic while integrating AI-driven solutions. Implement and customize Archibus applications and integrations for enterprise clients.
The ServiceNow Trainer is responsible for designing and delivering training programs to help users effectively utilize the platform for ITSM and automation. They create high-quality instructional materials, including videos and guides, and collaborate with stakeholders to align training with platform updates.
