Provide advanced technical support to customers via chat, phone, and email while driving product adoption and optimization. Collaborate cross-functionally with teams like Sales and Product to advocate for customer needs and improve support processes.
The Technical Support Engineer will respond to customer inquiries via chat, phone, and email, handle technical escalations, and promote Duda’s product features. They will also engage with customers to ensure full utilization of Duda functionalities and advocate for customer needs.
Own the full sales cycle for mid-market accounts, focusing on digital agencies and Vertical SaaS companies. Responsibilities include generating a significant outbound pipeline and delivering tailored product demonstrations to technically sophisticated buyers.
