The Customer Care Advisor will provide exceptional service and support to improve the lives of others within a mission-driven community. Responsibilities include managing multiple systems and tasks while maintaining a professional and empathetic tone in a high-volume environment.
Provide empathetic customer care and support as part of the Customer Service Division. Manage customer needs across multiple systems and tasks while maintaining a professional tone and helping improve customers’ lives through exceptional service.
The agent will handle inbound calls to assist individuals with government-based programs, including troubleshooting and scheduling appointments. They are also responsible for accurately documenting interactions and conducting follow-up calls to ensure customer needs are met.
The agent will serve as the first point of contact for individuals needing assistance with government-based programs, including answering inbound calls and troubleshooting technical issues. Responsibilities also include scheduling appointments, documenting interactions, and conducting follow-up calls to ensure resolution.
