Lead and guide a team of collections specialists to meet targets and provide excellent customer service. Implement collections strategies and best practices to enhance recovery rates.
Digitide Solutions Limited
16 Remote Job Openings at Digitide Solutions Limited
Oversee and optimize team performance to ensure efficient workflow management and meet client expectations. Lead the CLM Domestic BFSI Inbound department with a focus on collection and retention processes.
Apprentice Customer Care
Digitide Solutions Limited
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Full Time
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14 days ago
Digitide Solutions Limited
The role involves providing exceptional customer service and building strong client relationships through various communication channels. The primary focus is to ensure customer satisfaction and deliver an outstanding experience within the Collections and Telecollection department.
Apprentice Customer Care
Digitide Solutions Limited
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Full Time
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14 days ago
Digitide Solutions Limited
The role involves providing exceptional support to customers to ensure satisfaction and loyalty. The executive will work within the Collections and Telecollection department to deliver timely and accurate assistance.
The Tele Caller is responsible for collecting monthly EMI payments and maintaining positive customer relationships. They also handle customer inquiries and complaints to provide efficient resolutions.
The role involves ensuring quality standards are met within business operations and digital solutions. The executive will likely focus on maintaining operational efficiency and driving growth through AI-led processes.
The Telecaller will contact customers via phone primarily for collecting overdue payments, promoting financial products, and providing service support within the collections and financial services department. This role demands a patient and empathetic approach to ensure a positive customer experience during interactions.
As a Team Leader, you will manage and develop a team of collectors, providing guidance and support to ensure they meet their targets. You will implement strategies to enhance team performance and maintain a positive work environment.
Apprentice Customer Care
Digitide Solutions Limited
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Full Time
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4 months ago
Digitide Solutions Limited
As an Apprentice Customer Care Executive, you will provide exceptional service and build strong relationships with clients. Your primary focus will be to ensure customer satisfaction by addressing inquiries and resolving issues.
Customer Service Associate
Digitide Solutions Limited
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Full Time
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4 months ago
Digitide Solutions Limited
As a Customer Service Associate, you will handle customer inquiries and provide timely and accurate information. You will ensure a seamless experience and maintain the company's reputation for excellent customer service.
As a Team Leader, you will lead a team of customer support professionals, guiding and mentoring them to deliver high-quality service. Your role is crucial in maintaining customer satisfaction and loyalty.
Customer Service Associate
Digitide Solutions Limited
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Full Time
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4 months ago
Digitide Solutions Limited
As a Customer Service Associate, you will handle both inbound and outbound customer calls and emails, ensuring a positive experience for clients. You will coordinate with internal teams to resolve customer issues promptly and provide feedback to enhance service quality.
As a Tele Caller, you will engage with customers to understand their needs and provide effective solutions. You will play a key role in ensuring a positive experience for clients.
Customer Service Associate
Digitide Solutions Limited
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Full Time
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4 months ago
Digitide Solutions Limited
As a Customer Service Associate, you will engage with customers with overdue accounts to establish positive relationships and understand their financial situations. You will work collaboratively to develop tailored payment solutions.
The Team Leader will oversee team performance and ensure adherence to span ratio guidelines. They will also be responsible for driving operational efficiency and fostering a collaborative work environment.
As a Tele Caller, you will engage with customers via telephone, providing exceptional service and building strong relationships. You will be an integral part of our collections team, ensuring a positive and efficient customer experience.
