[Coupang] 가전 A/S 전담 고객센터 담당자 (재택근무 가능)
Provide technical troubleshooting and general consultation for home appliances and laptops via phone, video, and remote access. Analyze customer issues to propose improvements to service processes and systems.
Provide technical troubleshooting and general consultation for home appliances and laptops via phone, video, and remote access. Analyze customer issues to propose improvements to service processes and systems.
The role involves managing live channels and VOD services, including setting up live streams, monitoring content, and uploading metadata. Additionally, the incumbent will perform news clip uploads and monitor both internal and external platforms to ensure optimal service quality.
The consultant will manage outbound marketing for Coupang Ads, focusing on incubating existing advertisers and providing consulting services to non-advertising sellers. They will be responsible for optimizing ad performance and supporting seller growth through data-driven communication.
The specialist will handle escalated customer complaints through outbound calls and collaborate with cross-functional teams to optimize internal systems and SOPs. They are also responsible for providing feedback to frontline staff to improve overall service quality and operational efficiency.