The Senior Client Success Manager will act as a strategic partner for Real Estate and MLS clients, managing relationships, renewals, and growth strategies. They will also serve as the voice of the customer to internal product teams to drive service enhancements and platform innovation.
You will advance the capabilities of the flagship geocoding product by building complex parsing systems and innovating geolocation precision. Additionally, you will develop spatial validation loops and benchmark third-party geocoding services to ensure high data quality.
The Client Delivery Manager manages the end-to-end implementation of product and platform solutions for clients, acting as a subject matter expert and advocate. They lead cross-functional teams to gather requirements, resolve technical issues, and ensure successful project delivery according to contractual expectations.
