Clubessential

The Customer Support Specialist provides frontline technical assistance for website functionality, integrations, and data-related concerns via multiple communication channels. They are responsible for troubleshooting front-end issues, documenting interactions in CRM systems, and ensuring timely resolution of client requests.

Serve as the primary contact for client support requests regarding accounting, payments, and membership products. Troubleshoot complex multi-system issues and collaborate with the product team to improve software functionality.