The Technical Product Owner will manage the product backlog, define user stories, and act as the primary liaison between business stakeholders and delivery teams. They are also responsible for identifying opportunities to integrate AI and automation to improve product efficiency and customer value.
The Web Implementation Consultant assists with the configuration, onboarding, and post-go-live support for new and existing customers. They collaborate with cross-functional teams to diagnose system issues, provide training, and ensure successful product implementation.
The QA Engineer will collaborate with cross-functional teams to define test objectives and execute both manual and automated test scripts. They are responsible for ensuring software quality, analyzing test results, and driving continuous improvement in testing processes.
The Customer Support Specialist provides frontline technical assistance for website functionality, integrations, and data-related concerns via multiple communication channels. They are responsible for troubleshooting front-end issues, documenting interactions in CRM systems, and ensuring timely resolution of client requests.
Serve as the primary contact for client support requests regarding accounting, payments, and membership products. Troubleshoot complex multi-system issues and collaborate with the product team to improve software functionality.
