The Clinic Customer Service Rep manages patient registration, scheduling, and billing inquiries while providing essential clerical support. They act as a liaison between patients and revenue cycle teams to resolve complex issues and ensure accurate documentation.
The Insurance Follow Up Rep is responsible for resolving unpaid insurance claims and collecting outstanding balances from third-party payers. They will review denials, rectify billing errors, submit appeals, and negotiate for maximum reimbursement.
The Clinic Coder II is responsible for accurately abstracting and coding patient records to ensure compliance with billing guidelines and data collection standards. They will optimize revenue cycle management by validating charges against medical documentation and resolving coding discrepancies.
