Castor

Lead the QA team to ensure the integrity of core product releases and bespoke client builds while acting as the gatekeeper for production readiness. Coordinate between Product, Engineering, and Professional Services to maintain a compliant Quality Management System aligned with GxP and HIPAA standards.

The Senior Manager will provide strategic leadership and management for a global Technical Customer Support team, focusing on exceeding customer satisfaction and operational metrics at scale. Responsibilities include leading the team, serving as the primary escalation point for complex issues, and owning strategic vendor partnerships.