CareScout

Provide subject matter expertise and concierge services to older adults and caregivers navigating long-term care resources. Collaborate with digital product teams to integrate patient-centered knowledge into the design of digital user experiences.

Facilitate connections between care seekers and long-term care providers through compassionate inbound and outbound communication. Manage the end-to-end process of matching customer needs with provider capabilities while negotiating pricing and documenting transactions.