BlastPoint

The Customer Success Manager partners with utility and financial industry clients to drive platform adoption and ensure measurable business outcomes. They lead strategic conversations, facilitate business reviews, and serve as the primary post-sale point of contact to ensure customer retention and growth.

Own the architecture, performance, reliability, and security of core platform database systems for a SaaS environment. Partner across engineering teams to optimize schemas, manage migrations, and implement scalable data strategies using AI tools for acceleration.

Design and implement scalable automated testing frameworks and quality practices for a B2B SaaS platform. Lead the regression strategy, performance testing, and integration of quality gates into CI/CD pipelines.