The role involves managing a team of customer support specialists while designing and scaling AI-powered customer education and enablement programs. You will also lead the Product Adoption Academy and oversee the migration strategy for customers transitioning between platforms.
The Tech Lead will be responsible for designing and building large-scale, production-grade web applications, owning front-end development, and driving technical excellence for one or more products. This involves architecting complex user interfaces from scratch, collaborating cross-functionally, and conducting code reviews to ensure high quality.
