Manage a portfolio of customer accounts to drive adoption and value realization through AI-powered workflows and strategic guidance. Design and implement technical solutions, integrations, and customer programs to maximize platform utility.
The Head of Partnerships will build and manage an ecosystem of premium venue, brand, and experience partners to drive member engagement and revenue. This includes identifying partners, negotiating terms, and executing exclusive member-only access and programming.
Audit and stabilize a consumer mobile product and its internal admin tool, HomeBase. Identify architectural risks and produce a prioritized technical recovery plan for the codebase.
Act as the primary human bridge for new members by managing outbound calls, SMS, and emails to facilitate their first event attendance. Focus on building personal connections and ensuring a high-touch onboarding experience to drive member engagement.
