Avoma

Responsible for assisting customers with technical problems, onboarding, and implementation to ensure a positive user experience. This includes responding to queries via phone, email, or chat and collaborating with product teams to report malfunctions and share feedback.

Responsible for resolving customer technical queries via phone, email, and chat while ensuring a positive user experience. Tasks include analyzing product malfunctions, updating internal databases, and collaborating with Product and Sales teams to share feedback.