Manage the full customer lifecycle from onboarding and go-live to long-term success, adoption, and renewals. Act as the primary point of contact for health systems, coordinating with stakeholders and delivering clinical training.
Avo
5 Remote Job Openings at Avo
The Customer Success Director manages post-launch relationships for health system customers, focusing on adoption, engagement, renewals, and expansion. They are responsible for building the CS playbook from scratch and serving as a strategic partner to clinical executives.
Own the full enterprise sales cycle for health systems and hospitals, from prospecting and discovery to contract negotiation and closing. Build a robust pipeline and collaborate with product and clinical teams to align sales strategy with customer needs.
Own the full sales cycle for SMB and mid-market healthcare organizations, from prospecting and discovery to closing deals. Build and manage a healthy pipeline while collaborating with product and clinical success teams to ensure smooth customer handoffs.
You will build and maintain integrations between the Avo platform and major EHR systems like Epic and Cerner using FHIR and HL7 standards. Additionally, you will contribute to product features across the broader platform, including clinical AI tooling and decision support workflows.
