The role involves editing high-quality short-form social content and polished long-form YouTube videos to drive engagement. Responsibilities include full post-production, from cuts and transitions to motion graphics and sound design.
Edit high-quality short-form social content and polished long-form YouTube videos to drive engagement and brand authority. Perform full post-production including motion graphics, sound design, and color grading to transform raw footage into high-retention assets.
The engineer will develop and optimize AI-driven image editing systems, backend services, and model-serving pipelines. They will also contribute to full-stack feature development, including user-facing tools and automated video editing workflows.
The Customer Support Representative will own inbound support, quickly responding to user issues, solving problems clearly, and ensuring customers receive the right outcome fast. Responsibilities include handling various inquiries, identifying bugs or opportunities, and constantly seeking ways to make support faster and more scalable.
The primary responsibility is to ensure 100% of tickets from unsubscribed customers and those reporting low quality ratings are addressed daily through outbound calls. This involves conducting winback processes, proactively preventing churn by consulting users on issues, and sharing product updates.
The primary responsibility involves proactively contacting un-subscribed customers to gather feedback and manage the winback process, alongside calling customers reporting low-quality ratings in real-time to prevent churn. A key duty is ensuring 100% daily follow-up on all tickets from un-subscribed customers and low-quality ratings.
