Ascent Pro Support

Provide Tier 2 technical support and training for a Mobility Solutions platform to internal and external users across the U.S. and Canada. Responsibilities include troubleshooting issues via phone and video, managing user access, and documenting support incidents.

Provide Tier 1 and Tier 2 technical support and user management for Mobility Solutions to customers in the U.S. and Canada. Develop and maintain technical training materials and deliver training both remotely and on-site.