Appello Group

Handle inbound and outbound enquiries to generate and convert sales leads for telecare solutions. Build customer relationships and achieve sales targets through proactive outreach and tailored product recommendations.

Handle inbound and outbound customer enquiries to generate and convert sales leads for telecare solutions. Build strong customer relationships while achieving individual and team KPIs through upselling and accurate order processing.

Supervise call centre operators during night shifts to ensure smooth workflow and high-quality customer service. Manage real-time resource allocation, handle call escalations, and maintain professional standards for caller experiences.