Lead and develop the customer service team while also handling complex customer inquiries and supporting calls and chats during peak periods. Manage service tools and AI automation, analyze KPIs to improve service quality, develop customer journey communications, and represent customer needs across teams.
You will be responsible for developing and executing the creative and content strategy for TikTok to establish it as a scalable sales channel. This includes managing TikTok Shop operations, coordinating video production, and analyzing performance metrics to optimize campaigns.
You will develop VSL concepts and scripts while creating detailed creative briefings for editors and UGC creators. Additionally, you will analyze ad performance, derive hypotheses, and manage the creative testing process.
