Aircall

The Senior Fraud Operations Specialist will lead complex fraud investigations and drive data-informed decisions to protect Aircall's services and customers. This role involves handling escalations, conducting data analysis, and collaborating with cross-functional teams to communicate fraud findings.

Design and deliver scalable, low-latency streaming platforms and near real-time data solutions for over 22,000 customers. Responsibilities include optimizing big data queries, writing clean code in Scala/Python, and mentoring team members.

The Technical Support Specialist will investigate and resolve complex telephony and network-related issues, focusing on voice quality and VoIP troubleshooting. They will collaborate with engineering teams and telecom carriers to diagnose systemic issues and improve call reliability for customers.