Manage the transfer of telephone numbers between carriers to ensure accuracy and compliance for customers. Support porting requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries.
Aircall
6 Remote Job Openings at Aircall
The Billing Specialist manages incoming billing and payment inquiries to ensure accurate resolutions and high customer satisfaction. They collaborate with Accounts Receivable and Cash Collection teams to maintain accurate account balances and support internal customer-facing teams.
Act as a second point of contact to resolve complex technical and operational issues for global customers. Collaborate with Engineering and Product teams to diagnose systemic issues and improve internal documentation.
The Senior Fraud Operations Specialist will lead complex fraud investigations and drive data-informed decisions to protect Aircall's services and customers. This role involves handling escalations, conducting data analysis, and collaborating with cross-functional teams to communicate fraud findings.
Design and deliver scalable, low-latency streaming platforms and near real-time data solutions for over 22,000 customers. Responsibilities include optimizing big data queries, writing clean code in Scala/Python, and mentoring team members.
The Technical Support Specialist will investigate and resolve complex telephony and network-related issues, focusing on voice quality and VoIP troubleshooting. They will collaborate with engineering teams and telecom carriers to diagnose systemic issues and improve call reliability for customers.
