Aircall

The Senior Fraud Operations Specialist will lead complex fraud investigations and drive data-informed decisions to protect Aircall's services and customers. This role involves handling escalations, conducting data analysis, and collaborating with cross-functional teams to communicate fraud findings.

Design and deliver scalable, low-latency streaming platforms and near real-time data solutions for over 22,000 customers. Responsibilities include optimizing big data queries, writing clean code in Scala/Python, and mentoring team members.

The Technical Support Specialist will investigate and resolve complex telephony and network-related issues, focusing on voice quality and VoIP troubleshooting. They will collaborate with engineering teams and telecom carriers to diagnose systemic issues and improve call reliability for customers.

Investigate and resolve complex telephony and network-related issues impacting customer call capabilities, focusing heavily on voice quality, VoIP troubleshooting, and telecom integrations. This involves diagnosing issues like poor audio quality, call failures, and routing problems while collaborating with internal engineering teams and external carrier partners.

The Billing team supports customers by resolving inquiries related to billing and payments, such as receipts, credit notes, and invoices. Responsibilities also include assisting customer-facing teams with invoicing and subscription management while maintaining accurate customer account balances.