airVet, Inc.

Conduct scheduled telehealth video and chat visits to address canine and feline health issues. Manage case documentation, teletriage requests, and collaborate with internal teams to improve operational processes.

The Head of Operations manages the clinical supply and operational engine to ensure high-quality veterinary connections globally. This role involves scaling a network of 2,000+ professionals, managing real-time availability, and partnering with Product to drive the clinical roadmap.

Manage the full client lifecycle from implementation and QBRs to renewals for high-value enterprise accounts. Drive program growth and adoption through data analysis and collaboration with marketing and product teams.