Agentic Dream

Acts as the bridge between business intent and technical specifications for data and AI agent projects. Responsible for creating EARS-formatted requirements, Gherkin scenarios, and detailed data mappings to guide engineering teams.

Design and implement the backend services for the customer support platform, focusing on exception-handling, HITL queues, and audit APIs. Ensure high reliability and observability for the agentic operating layer and its integrations with downstream ERP systems.

The role involves leading and mentoring a team of AI engineers while driving technical excellence and delivery of AI solutions. This includes designing and implementing solutions leveraging Azure platforms and guiding the adoption of tools like Copilot and AI Agents.

The Business Analyst will act as the primary liaison between clients, business stakeholders, and technical teams, focusing on eliciting, documenting, and analyzing business requirements. Key duties include managing project artifacts like tickets and user stories, coordinating delivery with technical staff, and facilitating client meetings and UAT sessions.