ACS PRO

Responsible for prospecting and qualifying new B2B clients and managing existing accounts within the Zoho ecosystem. Acts as the focal point between clients and technical teams to identify expansion opportunities and ensure an efficient customer journey.

The role involves qualifying inbound leads and performing active outbound prospecting to generate business opportunities for IT solutions. Responsibilities include mapping decision-makers via LinkedIn and maintaining CRM records to schedule meetings for the sales team.

Maintain and strengthen strategic relationships with clients to ensure a personalized experience and reduce churn. Identify technology solutions to improve client business efficiency and drive revenue expansion within the portfolio.

The role involves first-level support, ensuring correct management and handling of tickets according to SLA criteria, and resolving low to medium complexity incidents and requests using ManageEngine and Zoho solutions. Responsibilities also include troubleshooting these platforms and escalating unresolved issues to higher levels while keeping the user informed.

The role involves managing and maintaining the internal IT environment, including virtualized environments and Windows/Linux servers, while deploying and supporting solutions within the Zoho ecosystem. Responsibilities also include mapping and improving internal processes through automation, developing system integrations, and creating scripts to reduce manual work.

The main mission is active prospecting and conversion of new business, positioning the ManageEngine portfolio as the efficiency engine for IT infrastructure and security in strategic accounts. Responsibilities include managing and developing a portfolio of ManageEngine clients, ensuring long-term relationships and high satisfaction.