Provide first-level technical support by registering and resolving low to medium complexity incidents and requests. Manage tickets within ManageEngine and Zoho environments while ensuring SLA compliance and proper escalation to N2.
ACS PRO
6 Remote Job Openings at ACS PRO
Manage and maintain internal IT environments, including virtualized servers and the Zoho ecosystem. Develop system integrations and automations to optimize internal processes and reduce manual work.
Maintain and strengthen strategic relationships with clients to ensure a personalized experience and reduce churn. Identify technology solutions to improve client business efficiency and drive revenue expansion within the portfolio.
The role involves first-level support, ensuring correct management and handling of tickets according to SLA criteria, and resolving low to medium complexity incidents and requests using ManageEngine and Zoho solutions. Responsibilities also include troubleshooting these platforms and escalating unresolved issues to higher levels while keeping the user informed.
The role involves managing and maintaining the internal IT environment, including virtualized environments and Windows/Linux servers, while deploying and supporting solutions within the Zoho ecosystem. Responsibilities also include mapping and improving internal processes through automation, developing system integrations, and creating scripts to reduce manual work.
The main mission is active prospecting and conversion of new business, positioning the ManageEngine portfolio as the efficiency engine for IT infrastructure and security in strategic accounts. Responsibilities include managing and developing a portfolio of ManageEngine clients, ensuring long-term relationships and high satisfaction.
