Manage and respond to client SEO support tickets while troubleshooting issues related to rankings and Google Business Profiles. Collaborate with the internal SEO team to resolve technical requests and maintain clear communication with clients.
The Customer Success Specialist will manage day-to-day communication for 75-100 clients and serve as the primary liaison between clients and internal teams. They are responsible for coordinating support requests, tracking project progress, and ensuring all client needs are met in a timely manner.
Manage 30–50+ client accounts as the primary point of contact while overseeing project timelines and deliverables. Collaborate with internal teams and identify upsell opportunities to support client strategy and growth.
