Work From Home - Client Support

We're expanding our remote team and looking for dependable, motivated individuals who enjoy communicating with people and providing professional support. In this position, you'll work with families who are interested in learning more about available life, accident, and supplemental benefit programs. Your role is to understand what each member is looking for, provide clear and accurate information, answer questions, and assist them through the application and enrollment process. All client interactions are handled virtually, allowing you to work 100% from home. We provide complete training and continued support, so previous industry experience is not necessary. Your Day-to-Day Your responsibilities will focus on member communication, virtual appointments, and ongoing client support. Connect with members who have expressed interest in benefit information Schedule and conduct appointments by phone or video Ask questions to understand individual needs and priorities Present relevant programs and explain how available options work Answer questions regarding eligibility, coverage, and enrollment Guide members through applications and electronic documentation Respond to incoming inquiries and complete scheduled follow-ups Maintain accurate and up-to-date client records Follow established processes and professional service guidelines Attend training, coaching, and team development sessions Stay informed about current programs, procedures, and updates What We Provide We want new team members to have the resources and support needed to become confident in the position and continue developing over time. Fully remote work-from-home position Step-by-step training and onboarding Weekly compensation Performance-based earning opportunities Competitive compensation structure Continued mentorship and individual coaching Benefits eligibility after three months Flexible remote work environment Professional development opportunities Leadership and management advancement opportunities What Makes Someone Successful Here A specific industry background isn't required. We're looking for people who communicate well, stay organized, and are willing to put in the effort to learn and improve. You may be a strong fit if you: Communicate clearly and professionally Enjoy speaking with and assisting different types of people Are comfortable conducting conversations by phone and video Manage appointments, responsibilities, and follow-ups effectively Can remain productive while working independently Are dependable and take ownership of your responsibilities Learn new technology and processes quickly Respond positively to coaching and constructive feedback Work well within an established system while contributing to a team Experience in customer service, hospitality, administration, retail, sales, or another client-facing environment can be helpful, but is not required to get started. Take the Next Step If you're looking for a remote opportunity where you can develop valuable skills, work directly with families, and pursue greater responsibilities as you gain experience, we encourage you to apply. Submit your application today to learn more about the position, training process, and opportunities available to successful candidates.