UK - FCM Emergency Assist Consultant - Nights team

About FCM

FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.

About you

As part of FCM’s Emergency Assist team, you will work directly with the Shift Managers to ensure the necessary functions of our clients’ travel programme are exceeded. Shift pattern is 2030-0830, on a 4 nights on/4 nights off rota.

You will play an integral part in the success of our relationships with our clients and you are often the first line of communication with our clients and the travellers. Using your high level of operational knowledge you will deliver consistently high-quality service by actively listening and interpreting traveller requirements and providing sound and constructive information and options for travel.

You will have a desire for learning, consistently think ahead to identify business needs and take proactive steps to improve efficiencies. You will bring your energy, passion and ‘think different’ attitude to any challenge and be able collaborate effectively with internal and external stakeholders - working both independently and in a team environment. You will be attentive to client and traveller needs.

Qualifications

• Minimum of 2 years experience as a Travel Consultant
• Experience in GDS – Amadeus
• Extensive industry and travel knowledge
• Extensive fares knowledge
• Strong client focus and service ethic
• Positive and open-minded attitude with a willingness to adapt

What's in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

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