Travel Services Consultant

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Overview

We are seeking organized, customer-focused individuals to join our remote team as Travel Services Consultant. This role is designed for people who enjoy helping others, researching solutions, coordinating details, and providing dependable service in a virtual environment.

As a Travel Services Consultant, you will support clients as they prepare for upcoming trips. You will gather information about what travelers need, investigate suitable services, assist with reservation coordination, and keep important booking information organized throughout the process.

Travel requests may involve hotels and resorts, cruises, transportation, tours, excursions, vacation packages, family trips, couples getaways, group experiences, and domestic or international destinations.

Previous experience in travel is not required. Training, supplier education, mentorship, and ongoing learning resources are provided.

What You'll Do

• Receive travel inquiries and gather the information necessary to begin researching options
• Learn about client schedules, destination preferences, budgets, interests, and special requests
• Search available supplier resources for hotels, resorts, cruises, transportation, tours, activities, and packaged vacations
• Evaluate available services based on client priorities and requested features
• Organize appropriate options for clients to review
• Explain relevant booking information, package inclusions, availability, and applicable terms
• Assist travelers with coordinating their selected vacation services
• Use approved supplier and reservation systems to arrange requested travel components
• Prepare and share confirmations, schedules, itinerary details, and other relevant information
• Track reservation deadlines, outstanding selections, and information still needed from clients
• Provide timely updates when booking information or travel arrangements change
• Assist with routine reservation modifications and client questions
• Communicate with travelers through phone, email, messaging tools, and virtual appointments
• Contact supplier partners when clarification or additional booking assistance is necessary
• Check reservation records for accurate traveler information, dates, services, and other important details
• Document client communications and booking activity within designated systems
• Continue developing knowledge of destinations, supplier products, promotions, and travel resources

Qualifications

Candidates should be comfortable with:

• Providing courteous and professional customer service
• Communicating clearly in both written and verbal formats
• Researching information and identifying relevant solutions
• Organizing multiple details, tasks, and deadlines
• Following established procedures while working independently
• Reviewing information carefully for accuracy
• Managing several client requests in a virtual environment
• Using computers, email, internet-based applications, and digital communication tools
• Learning unfamiliar software and reservation resources
• Following up consistently on outstanding tasks
• Resolving routine issues using available information and resources
• Receiving coaching and participating in ongoing training

Experience in customer support, hospitality, administration, retail, sales, reservations, event coordination, tourism, or other client-service positions can be helpful but is not required.

Applicants must be at least 18 years of age and reside in the U.S., U.K., or another qualifying region.

Training & Learning Resources

Candidates who are new to travel will have access to resources designed to help them develop the knowledge required for the position, including:

• Structured introductory onboarding
• Travel service and reservation instruction
• Training on supplier resources and booking processes
• Destination and vacation product education
• Client communication guidance
• Professional certification opportunities
• Mentorship from experienced team members
• Continuing education and skill-building resources

What This Opportunity Provides

• Remote work within eligible regions
• Flexible part-time and full-time scheduling opportunities
• Training for individuals entering the travel industry
• Access to approved travel research and reservation resources
• Supplier and destination education
• Ongoing mentorship and virtual team support
• Opportunities to develop practical customer service and reservation skills
• Experience researching and coordinating multiple types of travel
• Travel-related discounts and industry benefits where applicable
• Continued professional development opportunities
• Opportunities to build knowledge in cruises, resorts, groups, international vacations, family travel, and other specialties
• Potential opportunities to take on additional responsibilities as experience develops
• Collaborative remote team environment