Trainer – Knowledge-Transfer & Operational Readiness Lead

About the role

Concept Plus is seeking a Trainer to lead OCI/Cloud@Customer knowledge transfer, training, and operational readiness for client, ensuring client Technical Advisors, Hosting Coordinators, and operations staff can independently operate and support the delivered environments.

What you'll do

• Deliver OCI training and knowledge-transfer engagements to client Technical Advisors and Hosting Coordinators.
• Provide Cloud@Customer knowledge transfer, runbooks, and operational onboarding.
• Develop training materials, runbooks, and operational readiness documentation (Section 508 compliant).
• Support OCI integration into client tools including (not limited to) Lens, Match, and Helix.
• Coordinate with engineering leads to keep documentation aligned with delivered architecture.

Required Qualifications

• US Citizen
• Solid OCI and/or Cloud@Customer operational knowledge.
• Proven experience creating training content and delivering technical KT to enterprise/government audiences.
• Strong technical writing skills for runbooks and operational documentation.
• Familiarity with cloud operations and support processes.
• Section 508 accessible-document experience.
• Must satisfy client security requirements and obtain/maintain applicable client background investigation and clearance.

Preferred Qualifications

• Experience with CMS tooling (Lens, Match, Helix) or similar enterprise ops platforms.
• Instructional design background.
• Prior federal/CMS training delivery.
• 6+ years in cloud operations/technical training with hands-on OCI exposure.
• OCI Foundations/Operations certification a plus.

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.