TPA Claims Quality Assurance Senior Manager

• Primary job function is to improve and maintain claim quality throughout the company.
• Has overall responsibility for development of claim best practices, claim professional training, and compliance.
• Leads efforts in overall consistency of liability claim handling.
• Further responsibilities include:
  • New staff onboarding and training regarding claim handling practices and procedures;
  • Developing internal best practices for claim handling and litigation management;
  • Auditing all claims professionals on no less than semi-monthly basis;
  • Leading weekly claims committee meetings; and
  • Conducting new employee training as well as monthly training seminars.
• Also tasked with development and maintenance of internal audit tools and a claims professionals handbook.
• Provides mentorship for claims professional staff.

Required:

• Bachelor's degree;
• 9 years relevant claims handling experience in addition to proficiency in MS Office applications, and
• related claims and business software.
  
  

Preferred:

• Previous auditing experience in addition to extensive liability and workers compensation claims background and
• strong process management skills.

#LI-SR1

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)