Technical Team Lead, Services Technology

Job Description: 
 
We are seeking a highly experienced Tech Lead with strong DevOps and operational support skills to join our team. This role is ideal for a Salesforce professional with hands-on development experience, strong problem-solving abilities, and a passion for maintaining robust, high-performing systems. You will be responsible for reviewing code, managing CI/CD pipelines, supporting production operations, and keeping our Salesforce environment secure and up to date.
You will also own the vision and strategy for maintaining and continuously improving system health and performance.
 

Key Responsibilities

• Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce to support business requirements.
• Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components.
• Assist with each release cycle to implement and deploy new/updates to existing applications and code.
• Conduct thorough code reviews to ensure adherence to established coding standards.
• Own and maintain CI/CD pipelines; manage deployments and automation workflows.
• Define, lead, and drive the roadmap for system health, security, ensuring long-term performance, scalability, hygiene, and reliability.
• Handle operational requests and respond to queries from cross-functional teams.
• Troubleshoot and resolve production issues escalated from Level 1 support.
• Proactively monitor and improve system health and performance.
• Identify and address security vulnerabilities, technical debt, and areas for improvement.
• Track Salesforce platform releases and assess their impact on our org.

Qualifications & Experience

• Ideally 8+ years, minimum 5 years of hands-on experience working with Salesforce, middleware, and cloud-based software implementations.
• Salesforce certifications like Salesforce Admin, PD1 and PD2 preferred.
• Proven experience in integrating Salesforce with external systems and middleware solutions.

Technical Skills

• Strong hands-on expertise in APEX, SOQL, SOSL, and Lightning Web Components (LWC).
• Working knowledge of LWC lifecycle, events, wire methods, and public properties.
• Proficient in Lightning Aura Components, Apex Classes, Triggers, Batch Apex, and Test Classes.
• Understanding of enterprise design patterns and security models in Salesforce.
• Experience with Sales Cloud and Service Cloud (Service Cloud preferred).
• Working knowledge on Salesforce DevOps tools like Gearset, Flosum or Copado
• Knowledge of technology best practices, implementation standards, and change management.

Soft Skills

• Excellent verbal and written communication skills.
• Strong organizational and multitasking capabilities.
• Ability to prioritize and manage multiple projects effectively.
• Proven ability to build strong working relationships with team members and stakeholders.

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To ensure a successful onboarding experience, all new hires must work onsite at one of our offices during their first week of employment. Candidates should apply only if they are able to meet this requirement.

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