Technical Service Support Specialist

We are looking for a talented Technical Service Support Specialist to join our team specializing in Service for Cummins, Inc. in Indianapolis, IN 100% remote.

In this role, you will make an impact in the following ways: 

• Deliver timely and accurate diagnostic support for less complex warranty and non-warranty repair events, reducing downtime and improving service responsiveness.
• Formulate and direct effective repair plans that enable first-time fix success and consistent repair quality.
• Clearly and concisely document diagnostic findings and repair actions in the appropriate systems to support compliance, historical tracking, and knowledge sharing.
• Assess issue complexity and manage escalations to higher levels of support to ensure complex problems are resolved efficiently and correctly.
• Contribute to continuous improvement of diagnostic and escalation processes by identifying trends, gaps, and opportunities to streamline support.
• Maintain strong technical knowledge of current and new Cummins products to provide accurate guidance aligned with evolving technologies.
• Serve as a trusted technical resource for internal teams, strengthening confidence in service decisions and repair recommendations.
• Promote Cummins service capabilities and programs during support interactions, helping drive service adoption and incremental sales growth.