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The TechOps Advisor will triage and resolve Tier 1 technical support tickets for learners using platforms like Canvas, Coursera, and Slack. They will also handle routine administrative tasks such as user enrollments, account provisioning, and documenting recurring platform issues.
The Organization: Merit America
The American economy is broken. Today 53 million working adults–nearly half of the U.S. workforce–do not earn a living wage. And these talented workers have few options to advance: college is too long and expensive, full-time bootcamp programs don’t offer enough flexibility, and online courses don’t have the structure or support to translate learning into a new career. The result? Talented workers, disproportionately people of color and women, get stuck in low-wage roles with no way to build a better life for themselves and their families.
Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. Our fast, flexible solutions are built for working adults: We start by analyzing tens of millions of job postings to identify in-demand, high-paying tech careers and then work with industry-recognized partners to train for these roles with part-time programs that combine flexible online learning with best-in-class coaching. Finally, we support our learners in their job search, helping them connect with a broad constellation of local and national employers such as JPMorgan Chase and Infosys to land higher-earning, family-sustaining jobs, driving an average wage gain of $24k three months or more after completing the program. Merit America is on a mission to build a scalable pathway for workers to join the middle class through merit, not money. We’re on track to generate $1B in wage gains by 2025.
TechOps Advisor (Contractor)
Part-time contract (sole proprietor) · Remote, U.S. · 20 hrs/week · $30/hour · ASAP through 12/31/26
About the role
Merit America's learners rely on a handful of platforms — Canvas, Coursera, and Slack — to move through their programs. When something breaks or someone can't get in, progress stops.
The TechOps Advisor is the first line of response. You'll triage incoming tickets, resolve what you can, and escalate the rest with enough context to close it fast. You'll also handle routine platform work: learner uploads, enrollments, account provisioning, and cohort close-out.
This is a new role, created to extend TechOps coverage into evenings and weekends when the core team is offline. You'll work closely with our Senior Technology Systems Administrator, who owns platform standards and escalation paths.
What you'll do
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