Team Leader - Investigations Payment Operations.COE Pak - Payments Operations - Investigation.Operations Group-PAKCOE
Please mention DailyRemote when applying
AI Summary
The Team Leader will process complex investigation queries such as return of funds, recalls, and regulatory compliance checks like OFAC and FATF. They are responsible for ensuring all queries meet SLA standards and coordinating with internal teams and external banks to facilitate timely case closure.
Processing of investigation query messages such as return of funds, Unable to apply, Amendment, BCNR, Recall, OFAC, FATF.
Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining close co-ordination with other banks, operations team, business line and customer service desk to facilitate case closure.
Analyzing recurrent queries and working with Operations manager to suggest process improvements to reduce repetitive queries.
Manage investigation based on the agreed Metrics with business
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
