Support Operations Representative

Who We Are 

Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. 

We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. 

While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.   

Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity 

What’s In It For U 

• Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative 

• Generous Time Off: Our leadership believes in taking the time you need when you need it.  

• Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you. 

• More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent. 

• Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. 

• Real Career Growth Opportunities: We love to promote from within with over 25% of our open roles filled through internal applicants on average. 

• Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. 

• Insurity Podcasts: Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole. 

• Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses. 

• Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. 

Insurity’s Next Support Operations Representative

The Support Operations Representative is responsible for daily business operations by analyzing requirements, resolving exceptions, responding to tickets, and preparing reports. This role demands strong critical thinking, time management, communication skills, and proficiency in Microsoft Office, financial systems, and Salesforce.

What Our Support Operations Representative Will Do 

• Perform responsibility expectations with oversight and direction
• Develop, analyze, and document requirements, including business, functional and non-functional
• Complete assigned daily work tasks
• Research and clear exception items on internal and external programs
• Respond to emails and Team Salesforce tickets
• Produce and distribute reports and files
• Participate in projects, as needed
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Other duties as assigned

Who We’re Looking For 

• Perform the following skills at a proficient level:
• Active listening
• Analytical and critical thinking
• Self-starter and quick learner
• Detail oriented
• Ability to collaborate and work independently
• Written and oral English communication
• Time management including work planning, prioritization, and organization
• Sound judgement
• Ability to handle multiple priorities and/or tasks
• Flexible and adaptable
• Maintain confidentiality
• Work with other team members
• Recommended minimum 2 years of experience in customer support or financial operations
• Proficient knowledge and experience with Microsoft Office, Financial Operations, salesforce etc.
• Travel required – No

Thank you for your interest in Insurity!  Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.