Sr QA Analyst / Support

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We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

We are currently searching for a Sr QA Analyst / Support:

Responsibilities:

• Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico, adhering to defined test plans and acceptance criteria.
• Create, execute, and document test cases, scenarios, and results, providing supporting evidence for all system functionalities.
• Validate operational alignment ensuring the system supports Mexico Brokerage needs, including parcel processing, exception handling, and data flows.
• Identify and report defects with high detail, including reproduction steps, logs, and business impact analysis.
• Support defect triage by collaborating with the QA Lead, vendors, and technical teams to clarify issues and validate fixes.
• Perform specialized testing including functional, regression, integration, and User Acceptance Testing (UAT) support.
• Provide second-level support for SLAMNET-Parcel, troubleshooting whether issues are related to functionality, configuration, data, or user execution.
• Assist business users during stabilization phases by reproducing issues and documenting findings for the technical teams.
• Maintain testing documentation and traceability logs to ensure all validation evidence is properly archived.
• Participate in status meetings to provide updates on testing progress, risks, and blockers during the rollout.

Requirements:

• Proven experience as a QA Engineer, Tester, or Business QA Analyst in system implementation or production support.
• Mandatory knowledge of Mexico Brokerage processes, customs clearance, parcel operations, or logistics workflows.
• Strong ability to convert functional requirements into detailed test cases and validation steps.
• Expertise in defect management, with the ability to troubleshoot and isolate root causes (data vs. code vs. process).
• Proficiency in QA tools such as Jira, Azure DevOps, ServiceNow, or HP ALM.
• Detail-oriented approach to managing multiple test cases and support tickets simultaneously.

Desired:

• Experience with SLAMNET systems or similar Parcel/Customs platforms.
• Technical ability to analyze system logs or basic database queries for troubleshooting.

Languages

• Advanced Oral English.
• Advanced Spanish.

Note:

• Fully remote

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Requirements

Requirements:

• Proven experience as a QA Engineer, Tester, or Business QA Analyst in system implementation or production support.
• Mandatory knowledge of Mexico Brokerage processes, customs clearance, parcel operations, or logistics workflows.
• Strong ability to convert functional requirements into detailed test cases and validation steps.
• Expertise in defect management, with the ability to troubleshoot and isolate root causes (data vs. code vs. process).
• Proficiency in QA tools such as Jira, Azure DevOps, ServiceNow, or HP ALM.
• Detail-oriented approach to managing multiple test cases and support tickets simultaneously.