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AI Summary
The role involves providing production support, triaging system issues, and collaborating with IT and business stakeholders to ensure operational continuity. You will also gather requirements, execute system testing, and manage defect tracking to support enterprise-level initiatives.
About the Role
We are looking for a Senior Business Unit Systems Analyst to join our Operations Process Management (OPM) team within Connected Living / Home Solutions. This role plays a critical part in supporting complex business systems, ensuring operational continuity, and partnering closely with IT and business stakeholders.
You will act as a technical and functional expert, supporting production systems, analyzing issues, validating system changes, and contributing to enterprise-level initiatives that impact core operations.
Key Responsibilities
- Provide production support and triage for system issues impacting operations and call centers
- Investigate, reproduce, and document system defects in lower environments
- Create, prioritize, and track bugs in partnership with IT teams
- Execute system testing and validations to ensure solutions meet business and operational needs
- Run and analyze SQL queries to support troubleshooting and analysis
- Gather, document, and translate complex business and system requirements
- Participate in testing, quality assurance, and implementation activities for complex projects
- Collaborate with cross-functional teams including IT, Operations, and Business partners
- Support system enhancements that improve efficiency, compliance, and scalability
Required Qualifications
- 7+ years of experience as a Business Analyst, Systems Analyst, or similar role (or equivalent combination of experience)
- Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience)
- Strong experience supporting complex systems and integrations
- Hands-on experience with SQL and system analysis
- Solid understanding of testing methodologies and defect management
- Experience working with production systems and operational support
- Excellent written and verbal communication skills in English
- Ability to manage multiple priorities independently in a fast-paced environment
Preferred Qualifications
- Experience working in Agile environments
- Project Management or Business Analysis certification
- Experience supporting enterprise or multi-system environments
- Background working closely with IT delivery teams
Why Join Us?
- Work on complex, high-impact systems supporting enterprise operations
- Collaborate with experienced, cross-functional teams across the business and IT
- Gain exposure to large-scale initiatives, integrations, and process improvements
- Competitive compensation aligned with market and internal equity
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