The role involves bridging the gap between business stakeholders and technical teams to design and implement ServiceNow solutions. Key tasks include gathering requirements, documenting functional specifications, and configuring various ServiceNow modules to improve operational efficiency.
Role Overview - ServiceNow Business Analyst
We are seeking a skilled ServiceNow Business Analyst to bridge the gap between business stakeholders and technical teams. The ideal candidate will gather requirements, analyze business processes, and help design and implement ServiceNow solutions that enhance operational efficiency and service delivery.
Key Responsibilities
Collaborate with business stakeholders to understand and document requirements for ServiceNow implementations and enhancements
Translate business needs into functional specifications and user stories
Work closely with ServiceNow developers and architects to ensure requirements are correctly implemented
Configure ServiceNow modules such as ITSM, ITOM, HRSD, CSM, etc. (as applicable)
Facilitate workshops, stakeholder meetings, and requirement-gathering sessions
Support UAT (User Acceptance Testing), including test case preparation and defect tracking
Ensure proper documentation of processes, workflows, and system configurations
Requirements
Required Skills & Experience
3–7 years of experience as a Business Analyst, in ServiceNow projects
Strong understanding of ServiceNow platform and modules
Experience in requirement gathering, BRD/FRD creation, and process mapping
Knowledge of Agile and/or Scrum methodologies
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Preferred Skills
ServiceNow certifications (e.g., CSA – Certified System Administrator, CAD, CIS)
Hands-on experience with ServiceNow workflows, forms, and basic configurations
Javascript experience will be an advantage
Education
Bachelor’s degree in computer science, Information Technology, or related field
Benefits
What We Offer
Competitive salaries and comprehensive health benefits.
Flexible work hours and remote work options.
Professional development and training opportunities.
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