ServiceNow Developer (Mid-Level)

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role:

Location: Sydney (Parramatta preferred) or Remote
Contract Duration: Initial 3 months with possible 3-month extension
Start Date: Late June
Engagement Type: Contract
Number of Roles: 2

Overview

We are seeking a skilled and motivated ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. This role focuses on enhancing platform capabilities, supporting ITSM and related modules, and delivering scalable, maintainable, and high-performing solutions.

Key Responsibilities

• Design, develop, and configure ServiceNow applications and modules including ITSM, ITOM, HRSD, or other relevant capabilities
• Build and customise:
• Forms, workflows, catalog items, and UI components
• Business rules, client scripts, UI policies, and integrations
• Develop and maintain server-side and client-side scripts to extend platform functionality
• Configure automation, notifications, and service request workflows
• Ensure solutions align with out-of-the-box capabilities, best practices, and upgrade-safe design
• Support platform operations and BAU activities, including:
• Troubleshooting incidents and defects
• Performing root cause analysis
• Resolving performance issues
• Participate in ServiceNow upgrades and releases, including testing and impact assessments
• Collaborate with stakeholders to:
• Gather and refine requirements
• Translate business needs into technical solutions
• Maintain clear technical documentation, including design, configuration, and support processes
• Ensure adherence to security, access control, and governance standards

Skills & Experience Required

Technical Skills

• Strong hands-on experience with ServiceNow development and configuration
• Experience with:
• JavaScript, Glide APIs
• REST/SOAP integrations
• Workflow Editor / Flow Designer
• Service Catalog and scripting
• Exposure to ServiceNow modules such as ITSM, ITOM, HRSD, or CMDB
• Understanding of role-based access control and platform security
• Experience with integration tools and APIs

Platform & Process Knowledge

• Solid understanding of ITIL processes (Incident, Change, Problem, Request)
• Experience supporting platform operations, releases, and upgrades
• Knowledge of data modelling, CMDB, or service configuration (desirable)

Soft Skills

• Strong analytical and troubleshooting skills
• Effective stakeholder engagement and communication
• Ability to work independently and as part of a team
• Strong documentation and knowledge-sharing capability

Security Requirement

• Must hold or be eligible for baseline security clearance

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD)
• Experience working in enterprise or highly regulated environments
• Exposure to Agile delivery methodologies

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in class reward and recognition programs flexible work, volunteering leave and more.
• We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact Oceania.Purpose@fujitsu.com for a copy of our Frequently Asked Questions to assist with the recruitment journey. For all other general inquiries, please contact careersapac@fujitsu.com

If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives Please Read Carefully

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles - PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).