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Ready to lead a high-performing service team? As a Senior Team Leader, you will drive service excellence, support your team’s growth, and ensure outstanding customer delivery aligned with TCIS standards.
What You’ll Do
- Lead, coach, and motivate the success team to meet and exceed service targets.
- Act as the first point of escalation for agents and customers, resolving issues quickly and effectively.
- Monitor performance, identify training needs, and foster continuous improvement.
- Promote a collaborative, professional, and customer-focused team culture.
Requirements
What You Bring
- 2+ years’ experience in Customer Service, Technical Support, Telco, or similar.
- 2–3 years’ proven team leadership experience.
- Strong communication skills in English (written and verbal).
- Excellent problem-solving, organizational, and people-management skills.
- Experience with Microsoft Office and ticketing/SaaS tools.
- Flexibility to work rotating shifts.
Benefits
What we offer:
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.
- To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
- Competitive salary
- Cafeteria
- Team building and free time activities
- Modern office environment
- Medicover
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