Senior Systems Engineer
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AI Summary
The role involves troubleshooting complex technical issues and leading IT projects from planning to completion for a variety of MSP clients. Additionally, the engineer will mentor junior staff and serve as a senior technical escalation point for infrastructure and cloud problems.
CNR Technologies is seeking an experienced Senior Systems Engineer to join our growing team in a fully remote role. This position is ideal for someone who thrives in a fast-paced MSP environment, enjoys solving a wide range of technical challenges, and takes pride in delivering exceptional client support. You’ll serve as a senior technical resource, lead projects, assist and mentor team members, and act as both a technical escalation point and hands-on engineer across a variety of environments and industries.
As a small MSP, no two days are the same. Our engineers support clients across multiple industries including healthcare, legal, construction, manufacturing, professional services, and more. One moment may involve troubleshooting a simple workstation issue, while the next could involve server infrastructure, networking, cloud environments, cybersecurity, or vendor coordination. We’re looking for someone who is highly adaptable, organized, and comfortable multitasking in a constantly changing environment.
We value engineers who combine deep technical expertise with strong communication, accountability, leadership, and a proactive mindset. Every interaction, from resolving everyday support requests to leading complex projects, directly contributes to our clients’ success and trust in our team.
Responsibilities
- Troubleshoot and resolve a wide range of technical issues, from basic end-user support requests to advanced infrastructure and cloud-related problems.
- Lead IT projects from planning through completion, including implementation, documentation, coordination, and communication with both clients and internal staff.
- Serve as a senior technical resource and escalation point for complex issues while also assisting with day-to-day support tasks and ticket overflow as needed.
- Provide remote guidance and technical leadership to engineers performing on-site work, assisting with troubleshooting, escalations, and project execution in real time.
- Support and mentor junior and mid-level engineers by helping them work through technical issues, improve troubleshooting processes, and build confidence in the field.
- Coordinate remote troubleshooting efforts during critical incidents and high-priority support situations.
- Work across a wide variety of client environments and industries, adapting quickly to different infrastructures, workflows, compliance requirements, and business needs.
- Collaborate with vendors and third-party providers to troubleshoot issues and implement solutions.
- Maintain professional, responsive communication with clients regarding ticket updates, project timelines, and issue resolution.
- Ensure strong internal communication by documenting work thoroughly, updating ticket details accurately, and sharing critical information with the team.
- Build and maintain strong client relationships through reliable, knowledgeable, and proactive support.
- Learn, implement, and support emerging technologies and evolving client environments.
- Assist with ticket queue management to support team workflow and operational efficiency.
- Effectively multitask and prioritize competing issues, projects, and client needs in a fast-paced MSP environment.
- Adapt to the needs of a growing small business by handling a wide range of responsibilities and technical challenges.
Qualifications
- 6+ years of hands-on IT experience in a professional support or MSP environment.
- Strong ability to troubleshoot and resolve Tier 1 through Tier 3 technical issues across diverse client infrastructures.
- Advanced experience with Windows Server (2016 and newer), including:
- Active Directory
- DHCP
- DNS
- Remote Desktop Services (RDS)
- Group Policy
- Certificate Services
- Active Directory
- Strong networking knowledge, including VLANs, routing, switching, VPNs, and firewall troubleshooting.
- Experience managing and supporting firewalls such as Fortinet, Unifi, Sophos, SonicWall, or pfSense.
- Experience with Microsoft 365 administration, including Exchange Online, Entra ID/Azure AD, and SharePoint.
- Experience supporting cloud environments such as AWS and/or Azure.
- Proven ability to independently manage projects, priorities, and deadlines in a remote work environment.
- Proven ability to remotely support and guide engineers through on-site troubleshooting, escalations, and infrastructure projects.
- Strong leadership and communication skills, with the ability to effectively direct technical staff during live troubleshooting scenarios.
- Strong multitasking and organizational skills, with the ability to manage multiple tickets, projects, and client environments simultaneously.
- Ability to remain calm, organized, and solution-focused during high-pressure technical situations.
- Comfortable working in a fast-paced MSP environment where priorities can shift quickly throughout the day.
- Strong follow-through and the ability to work with minimal supervision.
- Experience mentoring or assisting junior technical staff preferred.
- Preferred certifications include CompTIA, Microsoft, Cisco, or AWS certifications.
- Availability to participate in after-hours support or project work as needed (additional compensation applies).
Why Join CNR Technologies?
At CNR Technologies, we pride ourselves on being an agile, relationship-focused MSP where your contributions genuinely matter. This isn’t a corporate environment where engineers are siloed into repetitive tasks, you’ll have the opportunity to work with a wide variety of technologies, contribute to meaningful projects, and help shape the future of the company as we continue to grow.
What We Offer
- Competitive salary based on experience
- Performance-based raises and bonus opportunities
- Unlimited paid time off
- Medical reimbursement benefits
- Education and certification reimbursement opportunities
- Exposure to a broad range of technologies, industries, and client environments
- A collaborative, tight-knit team culture with direct access to leadership
- Fully remote work environment with strong team collaboration and support
This is a remote position.
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