Senior Project Manager (IT)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you'll love this role as Senior Project Manager (IT)

We're looking for an experienced Senior Project Manager to join our Enterprise IT team and play a key role in delivering strategic technology and transformation initiatives that support Civica's global growth.

As a Senior Project Manager, you will lead the successful delivery of complex, high-value IT projects across Civica's global operations. Working closely with technical teams, business stakeholders, vendors, and senior leadership, you will drive projects from initiation through to implementation and handover.

You'll be responsible for ensuring projects are delivered on time, within budget, and aligned to Civica's technology strategy, while creating measurable business value and operational improvements.

This is an exciting opportunity for a strategic and delivery-focused project professional who thrives in fast-paced environments and enjoys leading large-scale digital transformation initiatives.

What You'll Be Doing

Project Delivery & Leadership

• Lead end-to-end delivery of complex IT and digital transformation projects, including cloud migrations, infrastructure upgrades, software implementations, and enterprise platforms.
• Define project scope, objectives, deliverables, timelines, and success measures.
• Develop and maintain project plans, RAID logs, schedules, governance packs, and status reporting.
• Manage project resources and cross-functional teams to achieve delivery outcomes.
• Ensure successful project closure and transition to operational ownership.

Stakeholder Management

• Act as the primary contact for project stakeholders and executive sponsors.
• Facilitate collaboration across business and technical teams with differing priorities.
• Deliver clear, concise, and actionable updates to leadership and governance forums.
• Translate technical concepts into business-focused outcomes and benefits.

Risk, Governance & Compliance

• Ensure compliance with PMO standards, governance frameworks, security policies, and regulatory requirements.
• Proactively identify, assess, and mitigate project risks and issues.
• Maintain accurate project documentation, reporting, dashboards, and performance metrics.

Financial & Commercial Management

• Manage project budgets, forecasts, and financial reporting.
• Monitor project expenditure and ensure alignment with approved business cases.
• Oversee vendor relationships, contracts, Statements of Work (SoWs), and supplier performance.
• Track benefits realization and value delivery throughout the project lifecycle.

Team Leadership

• Lead and motivate diverse global project teams.
• Mentor junior project managers and support PMO capability development.
• Promote continuous improvement, knowledge sharing, and lessons learned.
• Foster a culture of accountability, collaboration, and high performance.

Requirements

What You'll Bring

Essential Experience

• 7+ years' experience delivering complex IT projects and digital transformation initiatives.
• Proven track record of managing multiple concurrent projects in global environments.
• Strong understanding of software development, IT infrastructure, cloud technologies, and modern delivery methodologies.
• Demonstrated ability to manage senior stakeholders and influence decision-making.
• Experience leading geographically distributed teams and external vendors.

Key Skills

• Strong project planning, governance, and risk management expertise.
• Excellent communication and stakeholder engagement skills.
• Strategic thinking with strong analytical and problem-solving abilities.
• Ability to remain calm and effective under pressure.
• Results-driven with a focus on delivering measurable business outcomes.
• Strong understanding of organizational change and its impact on business operations.

Preferred Qualifications

• PRINCE2, Agile, PMP, or equivalent project management certification.
• Advanced proficiency in Microsoft Project and Microsoft Office tools.
• Experience working within enterprise PMO environments.

Benefits

Why you'll love working with us 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. 

Flexible Work - we have comprehensive flexibility options including part-time work, adjusted hours, staggered shifts, and hybrid or remote working, supporting work–life balance based on individual needs.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.