Senior Director, Global Strategic Partnerships (US)

Role : Senior Director, Global Strategic Partnerships (US)                    
Location : US (Remote/Hybrid)

About LJI

Loyalty Juggernaut (LJI) is a pioneer in cloud-native loyalty and customer engagement. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem. Our GRAVTY® platform is the world’s first autonomous loyalty solution, built for the next generation of digital-first enterprises.

Designed for limitless scalability and hyper-personalization, GRAVTY®delivers cutting-edge, AI-driven loyalty solutions that transform customer engagement across sixteen diverse industries including Airlines, Airports, Retail, Hospitality, Banking, Telecom, and Insurance among others. 

Our Global Impact:

• 400+ Million members connected through our platform.
• 100+ Global Brands trust us to drive loyalty and brand devotion.
• 3-Time Winner of “Best Technology Innovation in Loyalty”.
• Global recognitions for Excellence in Loyalty Management under numerous categories.
• Recognised as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.
  
  

Explore more about us at www.lji.io.

For a high-growth technology firm like LJI, partnerships with Strategic Technology Independent Software Vendors(ISVs), the Big 5 firms, the elite Global Systems Integrators (GSIs), and other key influencing partners are not just sales channels—they are market force multipliers. As the Senior Director – Global Strategic Partnerships, you will be the chief architect of our alliances with these firms. You will ensure that when these top-tier GSIs propose a next-generation customer engagement strategy to a Global 2000 client, GRAVTY® is the engine powering that vision.

The Role

The Senior Director – Global Strategic Partnerships is a leadership role designed for a strategic “builder” who understands the DNA of GSIs, ISVs, and the broader partner ecosystems. This role will be responsible for driving global partnership strategy, cultivating strong C-suite relationships within the partner network, and leading the execution of joint Go-To-Market (GTM) initiatives that accelerate revenue growth and deliver exceptional customer outcomes.

Key Responsibilities

• Strategic Alliance Leadership: Architect and execute a GSI, ISV and influence partners roadmap. You will move beyond "referrals" to create a structured co-sell/resell engine that accelerates revenue growth globally.
• Executive Orchestration: Act as the face of LJI to GSI, ISV and Marketing agency practices and sales leaders. You will drive high-level joint business planning, ensuring LJI is embedded in the partner's "Standard Reference Architecture."
• Co-Innovation & Solutioning: Collaborate with LJI’s Product and Engineering teams to build industry-specific "playbooks." You will help GSIs, ISVs create "Loyalty-as-a-Service" offerings powered by GRAVTY®’s autonomous AI.
• Pipeline & Forecast Ownership: Lead global account mapping and joint pursuit strategies. You will own the ISV, GSI, Key Influencers partnerships’ sales forecast, providing the LJI executive team with clear, data-driven visibility into partner-led growth.
• Enablement & Partner Excellence: Design "GRAVTY-ready" enablement programs. You will ensure that GSI and Agency consultants don't just know our name, but can effectively position and deploy our cloud-native loyalty and customer engagement solutions.
• Business Reviews (QBRs): Maintain a rigorous cadence of Executive Business Reviews to measure KPIs, proactively resolve delivery bottlenecks, and uncover "white space" opportunities.
• Market Intelligence : Maintain deep understanding of industry trends, competitive positioning, and the evolving GSI, ISV, and Agency partner landscape.
  
  

What You Bring (Must Haves)

• The "Big Firm" Pedigree with 10+ years of proven track record of managing GSI partnerships, preferably with prior work experience at one of the Global Strategic Partners. 
• Ecosystem Intelligence and deep understanding of the "internal math" of a GSI, and how to navigate their complex hierarchies.
• Executive-level relationships within the top-tier GSIs, ISVs, or Agency partners.
• Capability to seamlessly collaborate with LJI’s internal teams while navigating the often complex and demanding expectations of global partners, ensuring alignment and mutually beneficial outcomes.
• Communication and presentation mastery, with the ability to build strong relationships and effectively influence and negotiate with diverse stakeholders.
• Strong strategic, analytical, and business acumen, with a history of driving measurable results.
• Strong technical fluency with a clear understanding of modern architectures, including Cloud-Native, Serverless, and Agentic AI, enabling meaningful engagement with both technical and business stakeholders.
• Proficiency with CRM systems viz zoho, hubspot, salesforce, or similar tools to manage partnerships, track pipeline, and drive data-informed decisions.
• Startup DNA and a "Juggernaut" mindset—thriving in a fast-paced, high-growth environment where you are comfortable navigating ambiguity and building the "playbook" as you go.
• Bachelor’s degree in Business, Technology, or related field. MBA preferred.
  
  

Why LJI?

• Innovative Product: Sell a platform that is consistently recognized for its Advanced Loyalty Tech and recognized by leading Industry Analysts.
• Unique opportunity: Orchestrate multi-brand coalitions and "super-app" loyalty strategies in complex ecosystems. This isn't a transactional SaaS sell; it is a high-level strategic play that puts you in the boardroom with the CXOs.
• Growth: Opportunity to shape the enterprise strategic partnership organization at LJI.