Senior Application Support & Maintenance

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job
In Argentina (100% Remote) within the Life Sciences & Pharmaceutical industry, we are actively seeking a Application Support & Maintenance to strengthen our global delivery team. In this role, you will ensure the operational stability, maintenance, and continuous improvement of mission-critical applications supporting core manufacturing, packaging, and supply chain operations.

This is the team
You will become a vital member of a cross-functional, multicultural team of technical experts and service delivery specialists. Your primary responsibility will involve providing advanced L2/L3 application support, managing deployment packages, resolving complex technical incidents, and maintaining systems in a validated state under strict GxP standards. Here you will have the opportunity to make a meaningful contribution to global technological solutions while advancing your career within the life sciences IT domain.

This is you

• English Proficiency (Mandatory / Excluyente): Advanced to Fluent verbal and written English communication skills (C1/C2 or equivalent), required for daily autonomous interaction with global stakeholders and technical teams worldwide.

• Pharmaceutical / Life Sciences Domain: Minimum of 3+ years of experience working in manufacturing, packaging, engineering, or supply chain environments within the Pharma or Life Sciences industry.

• Traceability & Shop-Floor Systems: Hands-on experience with systems related to MES (Manufacturing Execution Systems), Serialization/Track & Trace, Label Management (layouts, printers, design), Barcode Tracking, or Supply Chain Control.

• Regulatory & Quality Standards: Solid working knowledge of GxP regulations, Good Documentation Practices (GDP), and Computer Systems Validation (CSV) lifecycle principles.

• Technical & Infrastructure Stack:

  • Strong background with MS Windows Server (2016+) and MS SQL Server (2016+) including query analysis, data maintenance, and troubleshooting.

  • Experience administering middleware and application servers (e.g., Red Hat JBoss EAP, Apache Tomcat, or IIS) and handling interface protocols (XML, SOAP UI, REST).

• ITSM & Support Operations: Proven experience in L2/L3 application lifecycle management, incident/problem resolution, and change management workflows (ITIL / ServiceNow).

• Professional Background: Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent practical experience) with 5+ years of overall IT experience.

• Language Proficiency: Advanced verbal and written English communication skills for direct collaboration with international stakeholders.

Nice-to-have skills:

• Direct experience with Rockwell Automation FactoryTalk ProductionCentre / MES PharmSuite.

• Practical knowledge of Kubernetes, containerized environments, or Cloud solutions.

• Automation and scripting capabilities (PowerShell, Bash, or Python).

• ITIL Foundation (v3/v4) certification.

This is your role

• Deliver reliable IT services across all solution lifecycle phases (Deployment, Operations, Maintenance, and Continuous Improvement).

• Deploy application packages from vendors through formal Change Management processes.

• Troubleshoot and resolve technical and functional P1–P4 incidents within established SLAs, leading Root Cause Analysis (RCA).

• Execute database queries, datafixes, and configuration adjustments to ensure uninterrupted shop-floor operations.

• Maintain systems in a fully validated GxP state, adhering strictly to CSV policies and documentation standards.

• Coordinate with infrastructure teams, software vendors, and cross-functional plant stakeholders to resolve complex interface and platform dependencies.

• Ensure accurate ticket tracking and documentation management in ServiceNow (SNOW).

 

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.