Self Pay Representative

We are seeking a detail-oriented and customer-focused Self Pay Representative to join our team. The ideal candidate will assist patients with their self-pay accounts, ensuring accurate billing, payment processing, and excellent customer service throughout the payment process.

Responsibilities

• Contact patients with self-pay accounts to discuss outstanding balances and payment options.
• Assist patients in setting up payment plans and provide information on financial assistance programs.
• Process payments accurately and update patient accounts accordingly.
• Respond to patient inquiries regarding billing statements, charges, and payment policies.
• Collaborate with internal departments to resolve billing discrepancies and ensure account accuracy.
• Maintain detailed records of patient communications and payment arrangements.
• Follow up on overdue accounts and escalate issues as necessary.
• Ensure compliance with all relevant regulations and company policies related to patient billing and collections.

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• Previous experience in medical billing, collections, or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to handle sensitive financial information with confidentiality and professionalism.
• Proficient in using billing software and Microsoft Office applications.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work independently and as part of a team.

Work Environment

This position typically operates in an office environment with standard business hours. Some remote work options may be available depending on company policy.