Remote - Medical Business Associate/Call Center - Primary Care

Company Description

Location: REMOTE

Schedule: 40 Hours Weekly: Monday - Friday - 7AM - 7PM (Hours will Vary)

More Than Just Care, It’s Community  

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.  

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You  

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. 

• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.  

• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. 

• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings  

Job Description

A Day in the Life 

• As a Medical Business Associate (Call Center Rep), you are the first point of contact for patients & their families. 

• You will obtain/verify all required patient and insurance information and enter the information into the registration system in an accurate manner.

• You will schedule patient appointments which may include return office visits, referrals, diagnostic testing/procedures. 

• You will greet patients professionally over the telephone and respond effectively to patients and their families.

Qualifications

What’s Required  

• High school graduate or GED

• 6 months to 1 year Customer Service experience required. Usually achieved by previously working with the public with minimal supervision.

• Proficient in typing, Windows, and experience with multiple computer systems.

• Strong internal speed is highly preferred.

What’s Required - Specialist

• High school graduate or GED. Associate Degree preferred

• A minimum of two (2) years’ experience as a Medical Practice Business Associate or working in a similar healthcare role.

• Proficient in typing, Windows, and experience with multiple computer systems.

Additional Information

Are you Munson Material? Apply today! 

Start Date: September 1st

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.