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AI Summary
This is a remote position.
What to Expect
Agents will serve as an initial point of contact on banking inquiries and concerns.
Provide support for existing and prospective clients via inbound telephone calls.
Resolve concerns about retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
Identify cross-sell opportunities and make referrals as appropriate.
Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.
Equipment Must Meet Platform Standards:
PLEASE NOTE: AGENTS MUST BE ON WEBCAM DURING CLASS.
16 GB RAM or greater.
Dual monitors are required.
Webcam required.
A hardwired Ethernet connection is required.
CPU Speed: Inter® Core i5 processor (6th generation or above) with 4 cores, 2.4 GHz or higher.
An Apple or Android cell phone is required for secondary code verification.
YubiKey provided by the Client.
Thinscale Program:
MUST maintain the most recent version of Windows 11 (fully patched with no pending updates).
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