Remote CX Retention / Outbound Sales Associate

This is a remote position.

A leading premium cat food brands in the UK seeks to employ a Remote CX Retention / Outbound Sales Associate to join their team. This role focuses on engaging cat parents who have recently completed a free trial, helping them understand their experience, and encouraging them to continue their subscription. The ideal candidate thrives in a sales-driven environment, enjoys connecting with customers, and takes ownership of results. You will play a key role in reducing churn, improving conversion, and delivering professional, high-quality sales conversations.

Responsibilities:

Sales & Retention:

• Make high-volume outbound calls to customers who have completed free trials.
  
• Present the product and subscription service clearly, persuasively, and professionally.
  
• Handle objections calmly and guide hesitant customers toward a positive decision.
  
• Support customers struggling to continue their plan and resolve basic account or billing queries.
  

Performance & Reporting:

• Monitor personal call and conversion performance.
  
• Meet and exceed daily, weekly, and monthly KPIs.
  
• Share insights, tips, and best practices with the wider team.
  

Customer Experience:

• Build rapport quickly and maintain a friendly, professional tone.
  
• Deliver consistent, high-quality interactions that reflect the brand values.
  
• Adapt to customer needs while maintaining focus on retention goals.
  

Requirements

• Previous outbound sales, retention, or call-centre experience preferred.
  
• Strong communication skills, confident articulation, and commercial awareness.
  
• Self-motivated, organised, and resilient under pressure.
  
• Ability to handle objections and influence customer decisions positively.
  
• Quick learner, adaptable to new systems and processes.
  
• Comfortable working remotely with minimal supervision.
  
• Strong interpersonal and rapport-building skills
  
• Persuasive and consultative sales approach
  
• Resilience and ability to work to clear targets
  
• Attention to detail and accurate record-keeping
  
• Team player who shares insights and supports colleagues