Project Manager, AI

About the role

You are the Project Manager, AI for Aptean's AI-as-a-Service (AIaaS) engagements, based remotely in the USA. You own end-to-end delivery of customer projects from sale close to completion, managing a portfolio of 20–30 concurrent engagements. You work cross-functionally with AI Solutions Architects, Data Engineers, Customer Success, Sales and Product, serving as the primary point of contact for customers throughout their engagement lifecycle.

Key Responsibilities

• Own end-to-end delivery of customer projects from Closed Won through closure.
• Serve as primary customer point of contact throughout the engagement lifecycle.
• Develop and maintain detailed project plans, schedules, resource plans and status reports.
• Identify, escalate and resolve risks and blockers affecting project delivery.
• Manage customer readiness for gates and coordinate internal teams for milestone delivery.

About you

You are a disciplined programme manager who combines technical understanding with clear communication. You excel at managing multiple concurrent projects without losing detail. You demonstrate exceptional organisational ability and maintain a structured approach to risk and issue management. You are comfortable with escalation and owning difficult customer conversations.

Qualifications

• Bachelor's degree
• Minimum 5 years' project management experience delivering enterprise software or SaaS/AI solutions to external customers
• Demonstrated track record managing a portfolio of concurrent projects end-to-end
• Solid understanding of AI/ML solution delivery concepts: model deployment, data pipelines, integration, UAT cycles
• Proficiency in project management tooling (Jira, Asana, MS Project, Salesforce/PSA) and document collaboration platforms (Confluence, SharePoint).

To be ahead of the pack, you might have:

• Background in Professional Services, Customer Success, or Implementation delivery
• Experience delivering AI, ML, or data-platform engagements in systems-integration context
• Familiarity with PMP, PRINCE2, Agile/Scrum, or equivalent project management certifications
• A track record of earning or pursuing an advanced degree

What's in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean's purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean's compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.