The specialist partners with travelers to create customized itineraries by researching destinations, accommodations, and activities. They manage all travel documentation and provide ongoing support for adjustments and service requests.
Position Summary
Do you enjoy helping people, providing exceptional support, and making complex plans feel simple? We are seeking motivated and detail-oriented individuals to join our growing remote team as Personalized Travel Support Specialist.
In this role, you'll assist travelers throughout their planning journey by offering customized support, coordinating travel details, and helping ensure every experience is organized, seamless, and tailored to individual preferences. This opportunity is ideal for individuals who enjoy communication, problem-solving, and delivering outstanding client care in a flexible work-from-home environment.
Primary Responsibilities
Partner with travelers to understand their vacation interests, priorities, and expectations
Explore destination options, accommodations, transportation, cruises, and activities that fit client preferences
Assist with organizing travel arrangements and itinerary details
Provide travelers with reservation updates, confirmations, travel documents, and important reminders
Offer support for itinerary adjustments, special accommodations, and service-related requests
Research travel solutions and present options that align with client goals and budgets
Review travel information to help ensure accuracy and completeness
Maintain organized records, client profiles, and trip documentation using company platforms
Utilize supplier resources and company-approved tools to support travel planning efforts
Participate in ongoing training programs and destination learning opportunities
What We Offer
Remote work flexibility
Adjustable scheduling options
Comprehensive training program
Ongoing coaching and mentorship
Opportunities for professional advancement
Performance-based incentives and recognition
Travel-related discounts and exclusive industry perks
Collaborative and supportive virtual team environment
Access to continuing education and development resources
Qualifications
Excellent written and verbal communication skills
Strong customer service and relationship-building abilities
Highly organized with strong attention to detail
Ability to manage multiple tasks and deadlines effectively
Comfortable using online systems, booking tools, and digital communication platforms
Professional, dependable, and solution-focused mindset
Self-motivated and able to work independently
Reliable internet access and basic computer skills
Must be at least 18 years of age
Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved countries
Ideal Candidate
Individuals who are successful in this role often:
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
