Patient Service Representative - MU Virtual Care Clinic

Shift: Monday – Friday, 8am – 5pm

Work Arrangement: Remote – after training (up to 1 month)
Department: MU Virtual Care Clinic

Compensation:

·        Base Pay Range: $15.81 - $24.92 per hour, based on experience

ABOUT THE JOB

MU Health Care is searching for a Patient Service Representative to join our new MU Virtual Care Clinic. Help us create an exceptional patient experience where your warm demeanor and problem-solving skills shine. As a Patient Service Representative, you'll be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns. Embrace our culture as you manage patient interactions, medical records, and cutting-edge technology. If you're excited to contribute to a patient-centric healthcare future, apply now and be a part of our transformative team.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

·        Health, vision and dental insurance coverage starting day one 

·        Generous paid leave and paid time off, including ten holidays 

·        Multiple retirement options, including 100% matching up to 8% and full vesting in three years

·        Tuition assistance for employees (75%) and immediate family members (50%) 

·        Discounts on cell phone plans, rental cars, gyms, hotels and more

·        See a comprehensive list of benefits here. 

DETAILED JOB DESCRIPTION

·        Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.

·        Communicate any expected delays to patient and ancillary service departments.

·        Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff.

·        Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

·        Request, prepare and ensure the completeness of the patient medical record and physician orders.

·        Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.

·        Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.

·        Depending upon the location and assigned area of responsibility, the following duties may apply:

·        Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.

·        May complete unit/department specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

·        High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

·        Six (6) months of experience with frontline customer service and guest relations duties and skills.

PREFERRED QUALIFICATIONS

·        Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

·        Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.

This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

The University of Missouri is an Equal Opportunity Employer.